Terms of Service

Services and Scope

VPNHL offers a network acceleration subscription for cross-border access, with international routes covering 120+ countries / 210+ routes and support for Windows / macOS / iOS / Android / Linux. Route availability and client downloads are based on what is shown in the user panel and your account subscription status.

The service provides network connectivity. It does not include memberships, content licenses, or account privileges for third-party websites. Access to a target website remains subject to its regional rules, account requirements, and service policies. Route coverage does not guarantee continuous access to every website.

Account and Subscription Rules

No email address is required to create an account; a username and password are sufficient. Keep your login details and subscription link secure, and do not publish or share them. If you notice unusual account activity, change your password promptly and describe the issue in a ticket through the user panel.

Subscriptions support simultaneous use on an unlimited number of devices owned by the account holder. This does not permit multiple people to share an account, publicly distribute subscription links, rent out, or resell the service. Do not use automated methods to distribute access in bulk or make persistent abnormal requests that affect other users' connections.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Traffic packages remain available until used and do not expire. Check the packages page and checkout page for prices, traffic allowances, and billing details. After payment, confirm your order and subscription status in the panel.

Acceptable Use Requirements

You must comply with the laws and regulations applicable where you are located and in your actual use context, as well as the rules of the websites you access. You must not use the service for fraud, account theft, distributing malware, unauthorized system access, infringement of others' rights, or any other unlawful purpose.

You must not carry out network attacks, send unsolicited bulk messages, or disrupt service infrastructure. You are responsible for the content you submit, transmit, and use. Network acceleration does not confirm the legality of any activity or replace your judgment about content sources, the scope of authorization, and intended use.

Availability and Liability

Connection performance depends on your local network, device settings, carrier routing, route maintenance, and the status of the destination service. VPNHL does not guarantee fixed latency, fixed speeds, or uninterrupted availability at all times. Maintenance or unexpected issues may require route changes. Use the troubleshooting guide to investigate and submit relevant diagnostic information.

This service cannot control changes to third-party platform content, account reviews, or access rules. Responsibility for local device failures, third-party outages, and other factors outside the service's control should be assessed based on the circumstances. These terms do not exclude liability required by applicable law or limit rights you have under the law.

Account Suspension and Termination

If VPNHL identifies unlawful use, resale or account sharing, malicious attacks, or other conduct that affects service operations, it may suspend the relevant connection, restrict account features, or terminate the service based on the risk. If the circumstances need to be verified, provide information relevant to the issue; do not submit your password or complete subscription link.

If your account is restricted and you disagree with the decision, explain the usage context and unusual activity through a user panel ticket. Account actions and refund requests are assessed under their respective policies; this section does not replace the Refund Policy.

Changes to These Terms and Related Policies

If the service scope or usage rules change, VPNHL will update these terms and the last-updated month on this page. Important changes affecting subscriptions will be announced on the site or in the user panel. Review updates before continuing to use the service, and contact support through a ticket if you have questions.

See the Privacy Policy for details about how account information is handled. You may request a full refund for any reason within 60 days of your first payment. See the Refund Policy for instructions.